Ezra Rug
Description
Dimensions
W140 x L200 cm
Material
Duties & Taxes
Orders shipped to Norway may be subject to customs duties and taxes, which are not included in your order total. These must be paid directly to the carrier or Norwegian authorities.
As the official importer, you are responsible for any duties and may need to provide personal details, such as a fødselsnummer or organisasjonsnummer. The shipping company will contact you if needed.
Return Policy
Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.
To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.
For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.
We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.
