Ezra Rug

W140 x L200 cm

Jute/Cotton

Orders shipped to the UK may be subject to customs duties and taxes, which are separate from shipping fees and not included in your order total. These must be paid directly to the carrier or UK authorities. We do not collect any of these fees during checkout.

As the official importer, you are responsible for any duties and may need to provide personal details, such as an EORI number for businesses. The shipping company will contact you if needed.

Returns are accepted within 14 days of receipt, except for made-to-order items. Made to order items are final sale, and orders cannot be cancelled once placed.

To initiate a return, email customercase@thatcooliving.com for authorization. A 25% restocking fee and return shipping costs will be deducted from your refund. Returned items must be in their original condition, unassembled if applicable, and in the original packaging.

For damage claims, report within 2 days of delivery. Include photos of the packaging before opening, pictures of the damage, and a copy of the signed Bill of Lading (BOL) highlighting the damages.

We understand that returns can be frustrating. Rest assured, we're here to assist you through the process.